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Despite our workforce's tips to submit an application for self-exclusion and to tell the casino about his gambling concern, the player insisted on the casino's obligation to deliver responsible gambling options. On the other hand, the player did not respond to further conversation, which led us to reject the complaint due to not enough cooperation. The participant retained the option to reopen this complaint Down the road.
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The participant from Russia has been blocked. The casino believes he produced multiple accounts. After a closer examination, we ended up rejecting this grievance as There exists enough proof the participant has breached the casino's stipulations.
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