Besides, to contact our team, you can subscribe into the Telegram channel and chat with other players and aid professionals.
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iOS application + Android application + Mobile Web UI - free of charge cellular apps additionally the cellular-optimized World-wide-web-UI that actually works on any display screen through a cellular browser.
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Studies with the option to export to Excel and CSV: resolution time, time of day distribution, reaction pace, Kanban view and many other. And in many cases a personalized report builder. Observe numerous customer support metrics, evaluate your agents functionality and so on.
Amazingly highly effective macro recorder Macro Recorder can find images on the display, detect every time a window modifications It truly is position and so on. Macro Recorder comes along with complete Home windows-shell integration and scheduling. Macros can be edited Using the developed-in comprehensive-featured editor.
For anyone who is logged out as a result of inactivity, the Harmony Portal login web site is shown using a URL that identifies the location you were past accessing. Any time you log in once again from that display, you'll be returned to a similar monitor and Firm you had been accessing when you have been logged out.
Monitor seize - you are able to history your display screen (a video or one screenshot) proper with the World wide web application and add it towards the ticket, no supplemental application essential
As it is possible to see, the Macro Recorder has produced a script for me. It contains mouse moves and delays only (simply because all we ended up performing is mouse recording). The script claims:
Support tickets are jitabet now being assigned to "groups" - that's the principal aspect that can assist you organize points up a little. It is possible to classify tickets into types manually, make clients go with a group through the ticket generation or do this routinely by using Automation Guidelines (see underneath) and electronic mail engine configurations.
The main display of the assistance desk program features a effective grid demonstrating all the knowledge with your present-day tickets. You can easily sort and filter the requests, evaluation The present data and perhaps perform "bulk" functions without leaving the web site.
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It truly is a gorgeous amusement which offers unforgettable feelings. Through the game, you may communicate with dealers together with other gamers. Inside the application, many video games are offered:
Automation/macros engine - Setup difficult workflows using our straightforward "if this - do this" engine. Here is an example set off-action: "When the ticket gets to be overdue deliver an HTTP-ask for to an exterior URL"